Refund and Return Policy
At 4x4Malaysia.shop, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility Criteria for Refunds and Returns:
- Product Defects: If the item you received is defective or damaged upon arrival, you may request a refund or exchange within 7 days of receiving the product. Please take a picture of the defect including the packaging it was delivered with.
- Wrong Item Shipped: In the event that we mistakenly shipped the wrong item, you have 7 days from the date of receipt to request a return or exchange.
Refund and Return Process:
- Initiating a Refund or Return: To initiate a refund or return, please contact our customer service team within the specified timeframe, providing your order details and the reason for the request.
- Return Shipping: We will cover the cost of return shipping for eligible refund or return requests related to product defects or wrong items shipped.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow [10] business days for the refund to be processed after we receive the returned item.
Conditions for Refunds and Returns:
- Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- Refunds or exchanges will not be issued for items damaged due to misuse, neglect, or improper handling.
Exclusions:
Please note that certain items, such as customized or personalized products, may not be eligible for returns or refunds unless they are defective or incorrect.
Contact Us:
If you have any further questions about our refund and return policy or need assistance with a specific issue, please don’t hesitate to contact our customer service team at [email protected]
